Job Title: Freelance Client Relationship Manager for an upcoming national level Hockey Tournaments

Location: Hybrid / Pune

Type: Freelance/Contract

About the role:
Our mission is to create unforgettable experiences for all stakeholders, including players, fans, sponsors, and partners. We are seeking a Freelance Client Relationship Manager to join our team and ensure the successful management of client relationships throughout our hockey tournaments.

Key Responsibilities:

• Client Management:
• Serve as the primary point of contact for sponsors, partners, and key stakeholders involved in the hockey tournaments.
• Build and maintain strong relationships with clients, ensuring their needs and expectations are met throughout the event lifecycle.
• Communication & Coordination:
• Communicate regularly with clients to provide updates, address concerns, and ensure satisfaction with the services provided.
• Coordinate with internal teams (marketing, event management, PR) to ensure seamless execution of client-related activities and deliverables.
• On-Site Client Support:
• Provide on-site support during the tournaments, ensuring clients have a positive experience and all their requirements are fulfilled.
• Manage hospitality and VIP services for sponsors and partners during the events.
• Feedback & Reporting:
• Gather and analyze client feedback to identify areas for improvement and implement solutions to enhance client satisfaction.
• Prepare and present detailed reports on client engagement, satisfaction levels, and post-event reviews.
• Contract Management:
• Assist in negotiating and managing client contracts, ensuring all terms and conditions are met.
• Track and manage client deliverables, ensuring timely and accurate execution according to agreed-upon terms.
• Relationship Development:
• Identify opportunities for expanding relationships with existing clients and securing long-term partnerships.
• Assist in the development of strategies to attract new clients and sponsors for future tournaments.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Sports Management, Marketing, or a related field.
• Experience:
• Minimum of 2-3 years of experience in client relationship management, preferably in sports events, hospitality, or related industries.
• Proven track record of successfully managing client relationships, particularly in a freelance or contract capacity.
• Skills:
• Exceptional interpersonal and communication skills, with the ability to build rapport and trust with diverse clients.
• Strong problem-solving abilities, with a customer-focused approach to resolving issues and addressing concerns.
• Excellent organizational and time management skills, with the ability to handle multiple clients and projects simultaneously.
• Knowledge of the sports industry, particularly hockey, and an understanding of the dynamics of sports events.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
• Additional Qualifications:
• Ability to work independently, with a proactive approach to managing client relationships.
• Flexibility to travel and work on-site during tournaments and related events.

How to Apply:
Interested candidates should submit their resume, a cover letter detailing their relevant experience, and examples of successful client relationship management in previous roles.

Join our team and play a crucial role through exceptional client relationship management!